Returns and Refund Policy

Thank you for shopping with UrbanVerse LLC. We value your satisfaction and want to ensure that your experience with us is smooth and fair. Please read our Returns and Refund Policy below.

1. Return Eligibility

We accept returns under the following conditions:

• The item was purchased within the last 14 days
• The item is unused, in original packaging, and in resellable condition
• You have a valid proof of purchase (receipt or invoice)

2. Non-Returnable Items

The following items are not eligible for return:

• Digital products or downloads
• Customized or personalized items
• Items marked as final sale

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• The refund will be processed to your original method of payment
• It may take 5–10 business days for the refund to appear on your account

4. Shipping Costs

Shipping costs are non-refundable. You will be responsible for paying your own shipping costs for returning your item unless the item is defective or the wrong item was shipped.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at sales@haramaincarpets.com.

6. How to Return an Item

To return your product, please contact our customer service to receive return instructions:

• Email: admin@haramaincarpets.com
• Phone: +1 (406) 308-7257

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

7. Contact Us

If you have any questions about our Returns and Refund Policy, please contact us at:

• Email: admin@haramaincarpets.com
• Phone: +1 (406) 308-7257
• Address: 1001 S MAIN ST STE 700, KALISPELL, MT 59901